Terms & Conditions

Shout is provided by Shout Social Media Limited (“Shout”, “we”, “us”).

These terms are a legal agreement between you and us. They cover the Shout apps for iOS and Android, the Shout business portal, this website and anything else we offer under the Shout name (together, “the service”). By creating an account or using the service you agree to them. If you don’t agree, please don’t use Shout.

Our Privacy Policy explains how we handle your personal information. It isn’t part of this contract, but you should read it.

By using Shout you confirm that:

• you are 18 or over and legally able to enter into this agreement;
• you have not previously been banned from Shout;
• you are not barred from using the service under any law that applies to you; and
• you have never been convicted of, and are not subject to any order relating to, a violent or sexual offence.

We may ask you to prove your age, and we will close any account we reasonably believe belongs to someone under 18.

• Give us accurate information — your real first name, your real date of birth, and photos that are actually of you.
• One personal account per person. A business account is a separate context attached to your personal account.
• Keep your sign-in details to yourself. You are responsible for what happens under your account; tell us straight away at contact@shoutsocialmedia.app if you think someone else has got in.
• Don’t sell, transfer or share your account.

You can delete your account at any time from Settings in the app.

Shout is switched on area by area. You can download the app anywhere, but some features — going live, posting a shout, creating an event and starting a hangout — only work while you are physically inside an area we currently cover. We may add, change or remove coverage areas at any time, and we don’t promise that Shout will be available, or busy, where you are.

Shout only works if people feel safe meeting one another. You agree that you will not:

• harass, bully, stalk, threaten, intimidate or demean anyone;
• use Shout to follow, track or turn up on someone who hasn’t invited you;
• post or send anything that is unlawful, hateful, discriminatory, violent, sexually explicit or pornographic;
• post or send anything that sexualises, endangers or exploits children. We report this to the authorities, as our Child Safety Standards explain;
• impersonate another person or business, or misrepresent your age, identity or intentions;
• share someone else’s private information, images or location without their permission;
• solicit money, promote scams, or offer or seek sexual services;
• promote illegal drugs, weapons or other illegal goods or activity;
• spam, advertise or promote a business other than through a business account;
• record, screenshot or redistribute other members’ content or messages in order to embarrass or harm them;
• fake or manipulate your location, or create hoax events, hangouts or shouts;
• scrape or harvest data, use bots or automated tools, reverse-engineer the apps, probe or bypass our security, or interfere with the service; or
• help or encourage anybody else to do any of the above.

If you see something that breaks these rules, use the report button in the app. If someone is in immediate danger, call 999 first.

“Your content” means everything you post, record, upload or send on Shout — profile details, photos, text and voice shouts, comments, events, hangouts, business listings and messages.

You own your content. So that we can run the service, you give us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example by resizing or transcoding) and display your content to the people you have chosen to share it with, for as long as it is on Shout. The licence ends when the content is deleted, other than for copies we keep for the safety, legal and backup reasons described in our Privacy Policy. We will not use your content in advertising without asking you.

You promise that you have the right to post your content, that it complies with these terms, and that anyone identifiable in it is happy to be included.

Shouts are designed to be temporary: text shouts stop being shown after 12 hours and voice shouts after 24. Bear in mind that other people may see, hear or capture your content while it is up.

Going live, shouts, events, hangouts and Crossed Paths all involve your location. You decide when to use them. Remember that, although your map pin is offset, going live tells other members roughly where you are.

When you meet someone from Shout for the first time:

• meet somewhere public and stay somewhere public;
• tell a friend where you’re going and who you’re meeting;
• arrange your own way there and back;
• don’t send money or share financial details;
• trust your instincts, and leave if something feels off; and
• report and block anyone who makes you uncomfortable.

Events and hangouts are created and run by members and businesses, not by Shout. We are not the organiser, we don’t supervise them, and we are not responsible for what happens at them. Organisers are responsible for making sure what they host is lawful and safe, for any venue permissions, licences or insurance, and for the accuracy of their listing.

Some public events are added to the map by our team from publicly available sources to help you find things to do. We try to get the details right but can’t guarantee them — check with the organiser before you travel.

Businesses on Shout are independent of us. Their listings, menus, prices, offers and boosts are their responsibility, and an offer can be changed or withdrawn by the business at any time.

If you place an order with a business through Shout, your contract is with that business, not with us. Shout passes your order to the business and relays status updates. Unless we clearly tell you otherwise in the app, Shout does not take payment: you pay the business directly, and refunds, cancellations, allergens, age-restricted items and complaints about what you ordered are between you and the business. Your statutory rights as a consumer against the business are not affected.

If you create a business account, you also confirm that:

• you are authorised to act for the business, and the details you give are accurate and kept up to date;
• your listings, menus, offers, boosts and events are honest, lawful, honoured as advertised, and comply with consumer, advertising, food-information, licensing and age-restriction law;
• you hold every licence and permission you need to sell what you sell;
• you will fulfil the orders you accept, and deal with your customers’ complaints and refunds yourself;
• you will use customer information received through Shout only to fulfil that order, and in line with data-protection law; and
• you won’t use boosts or notifications in a misleading or excessive way. We apply daily limits and may change them.

We may verify, decline, suspend or remove any business listing, offer or boost at our discretion. If we introduce paid business features, we will show you the price and any additional terms before you buy.

Shout’s assistant, conversation starters and search use generative AI. Their output is produced automatically, may be inaccurate, incomplete or out of date, and is not advice. Check anything important — opening times, prices, whether an event is really on — before relying on it. AI features are subject to daily limits and may be changed or withdrawn at any time. Don’t use them to generate content that breaks these terms.

We can review public content at any time, and we review private content when it is reported or where we have a safety or legal reason to — see our Privacy Policy. If we reasonably believe you have broken these terms, or that your behaviour on or off Shout puts other people at risk, we may remove content, limit features, suspend your account for a period, or ban you permanently. For serious matters we may act without warning, and we may report them to the police.

If you think we’ve got a decision wrong, email contact@shoutsocialmedia.app within 30 days and a different member of the team will look at it again.

You can stop using Shout and delete your account at any time. We may also close accounts that have been inactive for a long time. Sections of these terms that by their nature should survive — such as the licence needed for retained copies, disclaimers and limits on liability — continue after your account ends.

You can report any profile, shout, comment, event, hangout, business or message from inside the app. You can also report content — including if you don’t have an account — by emailing contact@shoutsocialmedia.app with a description of the content and where you saw it.

If you want to complain about how we handled a report, about content we did or didn’t remove, or about any other aspect of the service, email contact@shoutsocialmedia.app. We will acknowledge your complaint, look into it, and tell you the outcome.

The Shout name, logo, apps, website, design and software belong to Shout Social Media Limited or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the apps for your own use, in line with these terms. You may not copy, modify, distribute, sell or lease any part of the service, use our name or branding without our written permission, or build a competing product from it.

Shout relies on services provided by others, including Apple, Google and mapping providers, and their terms apply to your use of those services. Your mobile network may charge you for data.

If you downloaded Shout from the Apple App Store: these terms are between you and us, not Apple; Apple has no obligation to provide maintenance or support for the app and is not responsible for it or for any claims relating to it; if the app fails to conform to any applicable warranty you may notify Apple for a refund of any purchase price, and Apple has no other warranty obligation; and Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Equivalent provisions apply in respect of Google if you downloaded Shout from Google Play.

Shout is free to use and we provide it with reasonable care and skill, but we don’t promise it will always be available, uninterrupted or error-free. We may add, change or remove features, pause the service for maintenance or in an emergency, or stop offering Shout altogether. Where a change is significant and foreseeable, we’ll try to let you know in advance.

Subject to that:

• we are not responsible for the conduct of any member or business, on or off Shout, or for content they post;
• we are not responsible for events, hangouts, offers, goods or services provided by members or businesses;
• we are not liable for loss or damage that was not a foreseeable result of our breaking these terms or failing to use reasonable care and skill, or that was caused by something outside our reasonable control;
• Shout is provided for personal, domestic use. If you use it for business, we are not liable for loss of profit, business, revenue, goodwill or opportunity, or for business interruption; and
• to the extent the law allows, our total liability to you in connection with the service is limited to the greater of £100 and the amount you paid us in the twelve months before the claim arose.

If defective digital content that we supplied damages your device or other digital content, and that was caused by our failure to use reasonable care and skill, we will repair the damage or pay you reasonable compensation — but not where you could have avoided it by following our advice to install a free update.

We may update these terms to reflect changes to the service, the law or how we operate. The date at the top shows the current version. If a change is material we will tell you in the app before it takes effect. If you carry on using Shout after that, you accept the new terms; if you don’t agree, you should stop using Shout and delete your account.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — except that if you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Please talk to us first: most problems can be sorted out by email.

• We may transfer our rights and obligations under these terms to another organisation; this will not reduce your rights. You may not transfer yours.
• Nobody other than you and us has any right to enforce these terms, apart from Apple and Google as described above.
• If a court finds part of these terms unenforceable, the rest continues to apply.
• If we delay enforcing a right, we can still enforce it later.

Shout Social Media Limited

Email: contact@shoutsocialmedia.app — for legal matters, support and privacy questions.